AI-Powered 'Ain' System Launched by Saudi Arabia's Human Resources and Localization Ministry

The UAE Ministry of Human Resources and Emiratisation just launched an AI-powered system called "Ain" that automatically processes work permit applications. The system handles most applications without human intervention, only flagging exceptional cases for manual review. This marks a significant shift in how the UAE processes work permits for its massive expatriate workforce.

The Ain system uses AI agents to verify documents like passport photos, passports, and educational certificates. It analyzes these documents to ensure they meet requirements before approving work permits. The ministry unveiled the system at GITEX Global 2025 in Dubai, positioning it as part of the country's broader digital transformation efforts.

Rashid Hassan Al Saadi, the ministry's acting assistant undersecretary for labor market services, said the system speeds up transactions, cuts operational costs, and ensures higher-quality document submissions. He emphasized that this is just one of several AI projects the ministry is rolling out to improve government efficiency.

The timing makes sense for the UAE. The country hosts millions of foreign workers who need work permits, creating a massive administrative burden. Manual processing often leads to delays and errors, frustrating both employers and workers. An automated system could significantly reduce processing times and free up government resources for more complex cases.

For businesses operating in the UAE, faster work permit processing means they can onboard employees quicker. This is particularly important in sectors like construction, hospitality, and healthcare where labor shortages can impact operations. Companies have long complained about bureaucratic delays in getting work permits approved.

The ministry is also showcasing other digital projects at GITEX, including a work package system, an explorer project for future skills and professions, and an intelligent safety monitoring system. These initiatives reflect the UAE's broader push to digitize government services and reduce reliance on paper-based processes.

The success of the Ain system could serve as a model for other Gulf countries facing similar challenges with expatriate worker documentation. Saudi Arabia and Qatar, which also rely heavily on foreign labor, are watching these developments closely as they pursue their own digital government initiatives.