Dubai Health Authority Launches 'Jibr' - Integrated Platform for Seamless Deceased Services

Dubai Health Authority launched a new digital system called "Jabr" that handles all death-related procedures through a single government employee assigned to each case. The system automatically notifies all relevant agencies when someone dies, letting families focus on grieving instead of running between government offices.

Here's how it works: When a death gets registered at any hospital in Dubai, the system immediately sends alerts to 22 different government agencies. Each family gets one dedicated government worker who handles everything - death certificates, burial arrangements, moving bodies overseas if needed, and all the paperwork that used to require multiple visits to different offices.

Dr. Alawi Sheikh Ali, Director General of Dubai Health Authority, says the system puts people first during their hardest moments. "This reflects Dubai government's focus on the psychological and social aspects of loss, surrounding the deceased's family with the care they need," he explained.

The initiative involves 22 local, federal and private sector organizations working together under Dubai's "City Builders" program. Partners include Dubai Police, Roads and Transport Authority, Community Development Authority, Dubai Municipality, Islamic Affairs Department, Dubai Courts, and several others.

The system covers five main areas. First, it assigns that dedicated government employee to each case who proactively contacts families and handles all procedures. Second, it provides social support including free funeral tents for citizens with full catering during the three-day mourning period, plus over 70 equipped locations for setting up these tents.

Third, it offers psychological support. The Knowledge and Human Development Authority trained 230 school counselors to help students who lose family members. Islamic Affairs provides optional religious lectures through preachers to comfort grieving families.

Fourth, the digital transformation reduces bureaucracy. The unified system automatically opens inheritance files at Dubai Courts without requiring personal visits. It also creates a single payment point for any fees and provides smart dashboards for quick decision-making.

Finally, it improves funeral facilities and services. Islamic Affairs trained over 130 volunteers for washing and shrouding the dead, created burial shroud kits, and developed guidelines for organizing funeral affairs in cemeteries. Dubai Municipality upgraded cemetery facilities to make funeral processes smoother.

Majed Al Muhairi, the system's spokesperson and IT director at the authority, says this goes beyond just finishing paperwork. "Our goal is providing a humane and supportive customer experience. It extends to include psychological and social support for the deceased's family before, during, and after the mourning period."

The system also speeds up procedures for moving bodies to home countries when families want that, while reducing time needed for burial and mourning services overall. This matters because it removes administrative stress during grief, letting families spend more time on what really counts - being together and processing their loss.