Digitizing Government Services: A Family-Focused Initiative Streamlining 190 Access Points

Abu Dhabi's Community Development Authority launched "Family Space," a digital platform that brings over 190 government services into one dashboard. The initiative aims to simplify how families access everything from marriage certificates to school enrollment through a single interface on the "Tamm" platform.

The platform covers services across different life stages. Families can handle marriage documentation, register children for school, track academic reports, and arrange school transportation. It also includes specialized services for elderly citizens and people with disabilities.

One of the more interesting features is a digital family tree that displays household data visually. This tool connects users to personalized information and services for each family member, making it easier to navigate what can often be a complex web of government procedures.

The interactive dashboard gives each family a customized control panel. Instead of visiting multiple government offices or websites, users can access related services from one place. This includes document issuance, educational services, and welfare programs.

Abu Dhabi has been pushing digital transformation across government services for several years. This family-focused approach reflects a broader trend in the UAE toward creating citizen-centric digital experiences. The move could influence how other emirates structure their own digital service delivery.

For residents, this means less time spent figuring out which department handles what service. The platform essentially acts as a digital concierge for family-related government interactions. The real test will be how well it performs when families start using it for complex, multi-step processes that typically require coordination between different agencies.

The launch positions Abu Dhabi as a pioneer in family-centered digital government services, potentially setting a model for other regions looking to streamline citizen services through technology.